About US

At CarpetSmart Mill Outlet, we pride ourselves on being a locally owned and family-operated business serving the Western New York community for over 25 years. Flooring is our passion, and with a team of non-commissioned sales experts boasting over 40 years of experience, we ensure you receive personalized, honest, and expert guidance every step of the way.

When you visit our store, you’re treated like family. Our clean, organized showrooms invite you to explore and feel the textures and quality of our extensive selection of carpets, hardwood, laminate, luxury vinyl, and remnants. With the largest variety of floor coverings in Western New York, we help you find the perfect flooring to match your style, budget, and needs—whether you're designing a cozy retreat, a sleek industrial space, or a durable high-traffic area.

We stand by our promise of competitive pricing and no hidden fees, offering you the highest quality flooring options at prices that are truly affordable. Plus, with interest-free financing, you can shop with confidence knowing you’re getting the best deal.

To guarantee flawless results, the same expert who measures your flooring will handle the installation, ensuring a seamless and beautiful fit the first time. Our CarpetSmart Customer Assurance means your satisfaction is our top priority—if you’re not happy, we’ll do whatever it takes to make it right.

Shopping for flooring can feel overwhelming, but we’re here to simplify the process with helpful tips and personalized advice. Stop by CarpetSmart Mill Outlet today to experience the difference for yourself and find the perfect floor for your home or business.

Our History

Since opening our doors in February 1994, CarpetSmart Mill Outlet has been a proud family-owned and locally operated business, serving the Western New York community with dedication and care. Our current owners have been part of the CarpetSmart family since 1996, growing the business into the largest inventory of in-stock and special-order flooring in the region. We’re committed to creating a welcoming experience in our clean, friendly stores, where you’ll find an array of flooring options to look, feel, and choose from.

With over 40 years of combined experience, our non-commissioned sales team is here to guide you in achieving the perfect look for your home or business. From start to finish, our licensed professional installers ensure a seamless process—measuring your space and completing the installation themselves for precise and beautiful results. At CarpetSmart Mill Outlet, we’re honored to help you make the smart choice for your flooring needs.

Why Choose Us

At CarpetSmart Mill Outlet, we understand that shopping for flooring can feel overwhelming with so many options to choose from. That’s why we’re here to make the process simple, stress-free, and enjoyable. As a family-owned and operated business, we take pride in treating every customer like family. With our relaxed, no-pressure atmosphere and non-commissioned sales team, you’ll receive honest, expert advice tailored to your needs—not a sales pitch.

We believe in transparency and value, which is why you’ll never encounter hidden fees or surprise costs. Our pricing is straightforward, and we offer special financing to make your dream floors affordable. Plus, we’re committed to beating all competitor pricing, ensuring you get the best quality and value for your investment.

When it comes to installation, we eliminate the middleman. The same professional who measures your floors will install them, guaranteeing accuracy and exceptional results. From start to finish, our team is dedicated to making your flooring experience seamless, satisfying, and affordable. Choose CarpetSmart Mill Outlet for quality flooring, unbeatable prices, and a team that truly cares.